Frequently Asked Questions
When can I expect my LUMINESS product to be shipped and delivered?
All orders are processed within 1-2 business days after the order is received. Standard shipping will be delivered within 5-7 business days after your order has shipped. 2-day shipping will be delivered in 2 business days and overnight orders will be delivered the next business day from when your order has shipped. Any orders received after 3pm CT will be processed the following business day. These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped.
What type of payments does LUMINESS accept?
We accept payment by MasterCard, Visa, Discover and American Express. Payment may also be made by using your debit card.
Collection Fees And General Payment Items
Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. LUMINESS Direct LLC is not responsible for NSF or overdraft bank fees from the customer’s bank. All "Refused" packages will be issued a store credit in the form of a digital coupon code. The code will be sent to the email used at the time of purchase.
All "Refused" packages will be issued a store credit in the form of a digital coupon code. The code will be sent to the email used at the time of purchase.
How does the LUMINESS 30-day trial work?
TRY AIRBRUSH FOR 30 DAYS
Your 30-day trial allows you to experience LUMINESS in the comfort of your own home. Check it out, have fun! Are the shades you received a perfect match? If not, call us and we'll send you an alternative shade for free. Play with your airbrush system a few times to get the hang of it, you will LOVE IT!!!
PLAY NOW, PAY LATER...
Once you FALL IN LOVE with your airbrush, starting 30 days after ship date, you'll be charged monthly payments for the total amount of your selected airbrush system. See your conﬁrmation email for speciﬁc details. The amount and number of monthly payments will vary depending on which system you selected.
Need more time to decide? Call us and we’ll adjust your payment schedule.
Does LUMINESS offer different payment methods if I cannot afford to pay all at one time?
The LUMINESS system is available to purchase in multiple ways including trial offers, multi-pay installments, and full-pay options. Prices vary depending on the system purchased.
AFTER YOU FALL IN LOVE, WE’VE GOT YOU COVERED...
This introductory offer comes with the convenience of auto-delivery that’s already set up for you with your shade. Promptness and the lowest prices are always guaranteed. There is no commitment, this subscription is optional, change your shade, skip a month, modify or cancel anytime by calling 1-888-793-7474.
What are the benefits of airbrushing with LUMINESS?
With LUMINESS, you get the most delicate flawless finish with the most hygienic application available - that’s because hands and brushes never touch your face! Minimize the appearance of wrinkles and fine lines with full control of coverage - light to maximum coverage - without feeling like you have makeup on. The look of blemishes, age spots, redness, large pores, and acne can be softened or appear to vanish with no heavy, goopy makeup. Even birthmarks, scars and acne can appear to vanish with additional light passes focusing on those areas.
How does LUMINESS Airbrushing work?
Airbrush makeup is applied to the face and/or body through the LUMINESS stylus as a fine mist of pigment gently blurring skin imperfections, giving the appearance of a flawless complexion. Microdots of LUMINESS makeup float on the surface of the skin and look more natural than traditional makeup. It glides smoothly over your skin's surface without exaggerating pores. This process allows the Airbrush makeup to conceal while enabling your skin to breathe.
What makes LUMINESS different from traditional makeup?
Traditional foundations can look heavy, caked-on and can feel like you are wearing makeup. Airbrush makeup is a light, seamless blend of color over the skin, creating the illusion of a perfect complexion without a blanket over your natural skin. The ability to easily mix LUMINESS Airbrush Foundation colors gives you complete control of your foundation. Creating the custom color is so easy and is truly unique to LUMINESS. You are able to control everything about your foundation giving you the most natural look imaginable while covering imperfections. All LUMINESS Airbrush Foundations are paraben-free, natural mineral- and water-based and completely oil-free.
Can I use the LUMINESS Airbrush system every day?
YES! The LUMINESS system is designed for everyday use. In fact, it's simpler and faster than traditional makeup applications. You have complete control of your look whether you like a natural look, full glam or somewhere in between. With LUMINESS, we’ve got you covered!
Do LUMINESS foundation and airbrush products work on all skin types, tones, and ages?
LUMINESS is perfect for everyone! No matter what your skin type (dry, combination, or oily) or tone, we have foundations that will work for you and your desired finish! We know that you will find your perfect color match! Our mineral and water-based products won’t clog your pores like conventional makeup and are dermatologist tested, recommended, and promotes healthy skin hygiene. Airbrush application leaves the makeup on top and doesn’t soak into the skin, and therefore leaves a natural, flawless finish making you look 10+ years younger. Keep in mind, this is a touchless application so you are not irritating and/or creating more wrinkles by pulling on the face. To learn more about our foundations, click here.
How long does LUMINESS makeup last?
Your LUMINESS foundation lasts most women throughout the entire day - for many over 10 hours or more! LUMINESS foundations wear best when applied in a few, fine passes. Be sure that you are not applying a single heavy application vs. a few fine passes. IMPORTANT- The longest applications tend to result from cleaned, prepped skin. You can apply your favorite oil-free moisturizer before and let it absorb completely. For even longer wear, apply primer, like Porcelain or Velvet Veil, before foundation application.
I received two foundation colors in my starter kit. How do I know which one is right for me?
Your perfect shade is a few steps away!
- Shake both foundation bottles extremely well for a minimum of 30 seconds before your first application. This will ensure you receive the most consistent color from your airbrush makeup.
- Hold up the bottles to your cheek and choose the color that is closest to your skin tone. If you want to be even more precise, you can swipe each foundation on your cheek with your finger to compare.
- If your skin shade is not an exact match, don’t worry! A close shade will become very exact when airbrushed because it is very forgiving. If you find that you are in-between shades, you can easily mix to create the perfect blend.
- Place 4-6 drops of the selected shade into the foundation well. If you are in-between shades, mix 2-3 drops of one shade and 2-3 drops of the other. To mix flawlessly, turn your system on, place your finger over the tip of the airbrush stylus, and very gently pull back on the trigger. This will gentle bubble your foundation creating a perfect blend.
- Gently pull back on the trigger to begin spraying the foundation onto your skin, being sure to use a circular motion. It's important to remember that you should spray a light, delicate pass of product on your skin while staying about four fingers width away from the surface. Pull any further and you will release too much product giving a heavy, wet finish. Go light with your coverage and then create more coverage by going over desired areas 1 to 3 additional times or until your desired results are achieved.
HOW CAN I BE SURE I GET THE RIGHT COLOR FOR ME?
Part of the Luminess Air promise includes a 100% color-match guarantee. If you are having problems finding your perfect shade, feel free to call and receive a free color-match within your 30-day trial period. You can reach our Customer Service Department at 1-888-793-7474 or click here for more contact information.
What ingredients are in LUMINESS makeup?
Completely oil-free, water-based, mineral-based, fragrance-free, talc-free, featuring vitamin E antioxidants and oil PCA (oil-free) based humectants to help leave the skin naturally hydrated. Additional ingredients: purified water, minerals, glycerin, stearic acid, phenoxyethanol, butylenes glycol, potassium sorbate, disodium EDTA, lecithin, o-cymen-5-ol, triethaolamine, glycerol sterate, peg-100, olive PCA.
*Specific formulations and ingredients may vary depending on your specific selection.
Completely oil-free, water based, mineral based (including mica and iron oxides). Additional ingredients: purified water,minerals, glycerin, stearic acid, phenoxyethanol, butylene glycol, potassium sorbate, disodium EDTA, lecithin, o-cymen-5-ol, triethaolamine, glyceryl sterate, peg-100, may contain red 30.
Completely oil-free, water based, mineral based (including mica and iron oxides). Additional ingredients: purified water, minerals, glycerin, stearic acid, phenoxyethanol, butylene glycol, potassium sorbate, disodium EDTA, lecithin, o-cymen-5-ol, triethaolamine, glyceryl sterate, peg-100, olive PCA.
Completely oil-free, water based, fragrance free, pigment free, mineral based (including mica and iron oxides). Additional ingredients: purified water, minerals glycerin, stearic acid, phenoxyethanol, butlene glycol, potassium sorbate, disodium EDTA, lecithin, o-cymen-5-ol, triethaolamine, glyceryl sterate, olive PCA
How do I get started airbrushing?
Airbrushing is totally different from traditional makeup application. This means that it will probably feel different and may even take practice. We know that with a little practice, you WILL get the results you are looking for! This video will share the basics of getting started and holding your stylus.
What results should I expect from using LUMINESS Airbrush cosmetics?
The results you should expect with LUMINESS will be unlike anything else you have ever experienced. Our goal is to provide the best possible product and service, so we have created the most premium airbrush products available. . Not only do we use fabulous ingredients, which leave your skin silky smooth and natural throughout the day, but we make our products available at a price you can afford. Check out our videos on our official YouTube channel to get help with your application from our team of experts.
I just received my LUMINESS Airbrush system and can't achieve my desired look, help!
Don't worry! We want to remind you that a little goes a long way with LUMINESS Airbrush Foundation and it takes a little practice to get there. Airbrushing is the Hollywood secret to beautiful coverage and you, too, can get those same results at home. The natural, glowing look comes from light, delicate layers that gently build coverage.
When we start airbrushing, we can sometimes apply too much as we are still getting used to how the airbrush system works. We have just a few tips that can help you get the results you are looking for:
- Always keep your stylus moving. Small, circular motions help to evenly distribute the tiny particles of makeup over your skin to cover those unwanted flaws.
- Keep your stylus at least four fingers from your skin. Coming too close will put too much makeup in the same area.
- Gently pull back on the trigger. Just the smallest pull on the trigger will allow the airbrush foundation into the airflow for a beautiful, even distribution of foundation.
Try one even pass all over the skin at first. Step back and see if there are places that you need a little more coverage. If you think you would like more all-over coverage, try another complete, light pass all over. If there are just small areas that you need more coverage, you can focus on those areas, concentrating with small circles where needed.
I don’t like how the makeup feels on my face. It looks blotchy and uneven. What should I do?
First-time users tend to apply more makeup and hold the stylus to close to the face. That’s ok! It takes practice! Remember to make translucent passes around the face holding the stylus about 4 finger-widths away from the face. Practice with just the air and then add some water to get your movements, distance and pulling back on the trigger down first.
My wrinkles look more pronounced, what am I doing wrong?
Remember airbrush is applied in light passes so don’t focus on the wrinkles. Make a couple of light passes to soften the look. You can also apply some Porcelain before the foundation to help plump up those problem areas.
Will it get in my hair or make a mess on the counter?
The LUMINESS system is known for its great precision. Airbrushing gives very precise delivery of makeup and it will only spray where directed. Did you know that the LUMINESS patent-pending airbrush system blows air comparable to that of a whisper? The secret to airbrushing is the intense control of air and our mess-free, precision tip.
Can I travel with my LUMINESS Airbrush system?
LUMINESS products are lightweight and travel easily. Your LUMINESS system is also permitted as a carry-on item. Remember all airports are different and security may vary. Please call in advance to check with your airline carrier.
Does LUMINESS offer tutorials on learning how to airbrush?
While learning how to airbrush is simple, you can get discouraged if you don't get it perfect the first time around. There is a small learning curve since this is a new and amazing way to apply makeup. If you have a system or if you’re thinking about ordering one, join our experts on YouTube and they will walk you through the steps of airbrushing. You will improve each and every time you airbrush, so stick with it. Our artists can help answer your questions and demonstrate some simple tips to help you get started. Check out our videos on our official YouTube channel, our FACEBOOK Page or our tutorial videos on LUMINESSAir.com
Can I use other products in my LUMINESS stylus?
LUMINESS Airbrush system is designed to be used with only LUMINESS Airbrush cosmetics. Using other products in your stylus is not recommended and will invalidate the LUMINESS standard warranty.
How do I care for my LUMINESS Airbrush system?
Your stylus does not have to be cleaned between each color application, but once you're done putting on all of your makeup, it should be rinsed out thoroughly by running water through your system after each use. This will ensure the best possible makeup application! We also recommend using Tip Top cleaner once or twice a week to thoroughly clean the stylus. Check out this video that walks you through cleaning your stylus.
Cleaning the Needle- This does not need to be done after every use as long as you are rinsing the stylus out. Every once in a while, you may notice that your airbrush is not giving you the finest possible spray. In this event, remove the tail and small bolt, pull out the needle and wipe it down with a tissue (it only takes 30 seconds)
Experiencing some splattering with my makeup- If you are not receiving the finest possible spray, carefully remove and clean the needle and clean the tip of the stylus with a Q-tip to remove any buildup.
How can I contact LUMINESS?
You may reach us at our Customer Care Department by dialing toll-free 1-888-793-7474. Our hours of operation are Monday - Friday 8:30AM to 5:30PM Central Standard Time. You can also send us an email at firstname.lastname@example.org.
For more Customer Care contact information, click here.
Does LUMINESS offer a warranty?
LUMINESS Airbrush systems, from compressor to stylus, have a one year manufacturer’s warranty. Click here for more information.
Nearly 25 years ago, innovator, artist, and entrepreneur, Sean Mehta, had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – Luminess was born - Rooted in the desire to create something innovative that filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
From that day, Luminess began advertising its Airbrush system directly to customers, fulfilling each order from its Houston headquarters, and after years of advertising has become the number one airbrush cosmetics brand in the United States with over 5 million airbrush systems sold. While the business has grown tremendously since that very first airbrush system, the principles and mission created at its founding still remain relevant today.
- To be committed to creating innovations that challenge the status quo, are easy-to-use, deliver exceptional results, and that are loved by the people who use them. Just like the first airbrush system did
- To promise that our products will always maintain the highest quality, deliver efficacious results, and stand out from the competition through leading innovation
- And to Always maintain a close and direct connection with our consumers — the core of our business success
For years those principles allowed the brand to develop generation after generation of airbrush systems and formulations, our core product line. Each one pushing the boundary of what was thought possible farther and farther. Today, the ICON airbrush system, the 5th generation, is the smallest, most precise system available. Airbrush still remains the core of the brand, a standing reminder of the commitment to innovation and quality. However, the brand felt there was a larger need to take these founding principles and expand into categories that offered solutions for everything from canvas to color. And with that the development of a full line of Color Cosmetics and Skincare began.
Much like its original development with the airbrush cosmetics system, founder Sean Mehta and team set out to develop a truly breakthrough Skincare and Cosmetics collection. Hundreds of packaging concepts and thousands of formula versions were developed, each pushing the envelope — higher pigment coverage, innovative formula textures, and never been tried before packaging all combined to create a breakthrough color cosmetics collection featuring products for the lips, eyes, and face — a perfect compliment to the Luminess Airbrush System. A skincare line featuring proprietary ingredients, unique textures and application methods quickly followed. Each of these products challenged the status quo, each delivered exceptional results, and each has been loved by the people who use them — a commitment started at its founding and un-waivered since.
Now finding itself with a complete beauty collection, in 2019, the brand officially became Luminess, representing and reaffirming its commitment to creating beauty innovations from canvas to color and maintain a deep connection with its consumers. This commitment can be seen in the millions of customers using Luminess products, the billions of media impressions both on TV and in traditional press, the numerous innovative product launches and collections including the 2019 Disneys the Lion King Sir John X Luminess Collection, one of the most talked-about cosmetic collections released in recent times.
So we invite you to enjoy one of Luminess’s breakthrough formulations and explore the art of beauty.