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FAQ

CUSTOMER SERVICE

We LOVE hearing from our customers & beauty community!

For your convenience, you may reach one of our various customer care departments by using the following toll-free numbers:
Hours of Service by Time Zone USA
9:30AM - 6:30PM (Eastern Standard Time)
8:30AM - 5:30PM (Central Standard Time)
7:30AM - 4:30PM (Mountain Time)
6:30AM - 3:30PM (Pacific Standard Time)
In observance of New Year Holiday our offices will be closed Tuesday, Jan 1st 2019. Our normal business hours will resume on Wednesday, Jan 2nd 2019.
Customer Service Department
1-888-793-7474     
Sales Department
1-800-545-3706     
Makeup Club Department
1-877-749-5777     
Accounting & Credit Card Billing Related
1-888-262-1825     
Returns / RMA Department
1-888-793-7474     
Media Inquiries
UPDATE ACCOUNT
ACCOUNT STATEMENT
UPDATE CREDIT CARD INFORMATION
MY ORDER DETAILS
MY ORDERS
CHANGES TO MY ORDER
MISSING ITEMS IN ORDER
TRACK ORDER
ORDER NOT RECEIVED
EXPLANATION OF CHARGES
MAKE A PAYMENT
SETUP PAYMENT ARRANGEMENTS
REVIEW PAYMENT HISTORY
PAYMENT DUE DATE
CHANGE PAYMENT DUE DATE
SIGN INTO MY CLUB
CLUB BENEFITS
CUSTOMIZE MY ORDER
CLUB SHIPMENT PRODUCTS
MISSING CLUB ORDER
HOW TO CANCEL