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30 Day trial
Free Shipping
Satisfaction Warranty
Customer Service
Limited Warranty
Color Match Warranty
Every Day Use Warranty
Travel Friendly Warranty

Shop Luminess confidently, with our 30-day money-back guarantee on the purchase price of your system less the trial fee and S/H and our 1-year limited warranty. Discover why over 50,000 customers rank their Luminess experience 4.4 stars. Find out why over 5 million customers are enjoying their Luminess Airbrush System.

We guarantee that your Luminess Airbrush System will be free of defects in material and workmanship for ONE (1) year from your date of purchase. *If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, or standard wear and tear.

FREQUENTLY ASKED QUESTIONS

What items are covered by the warranty?

Product warranty: Items covered under this warranty include the full airbrush compressor, AC adapter, airbrush stylus chassis, and stylus air intake assembly.
Items not covered: Standard wear-and-tear items not covered under this warranty include airbrush stylus parts such as gaskets, seals, o-rings, needle, retention tension spring, nozzle cap, throttle assembly, needle retention nut and air hose. Additionally, cosmetics or consumables are not covered.

What will void my warranty?

Abuse and Misuse: Defects or damage that result from: (a) improper operation, improper electrical connection, storage, misuse or abuse, accident or neglect such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse and lost parts; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the product for commercial purposes or subjecting the product to abnormal usage or conditions; or (d) other acts that are not the fault of Luminess Air, are excluded from coverage.

Items not covered: Standard wear-and-tear items not covered under this warranty include airbrush stylus parts such as gaskets, seals, o-rings, needle, retention tension spring, nozzle cap, throttle assembly, needle retention nut and air hose. Additionally, cosmetics or consumables are not covered.

  • Failure to Clean and Maintain: Customer must follow cleaning and maintenance instructions as provided in the instruction guide and DVD. Failure to properly clean the product will result in product working incorrectly, and may cause product failure, which is excluded from coverage under the manufacturer’s warranty.
  • Use of Non-Luminess Products or Accessories: The Luminess Air airbrush system is designed for operation using only Luminess Air certified products. Defects or damages resulting from the use of non-Luminess Air certified products or accessories are excluded from coverage and will void the warranty.
  • Unauthorized Service or Modification: All products must be installed and operated in accordance to the manufacturer’s recommended procedures and guidelines. Improper usage or installation could void this warranty. Defects or damages resulting from dismantlement, alteration, reverse-engineering, service, testing, adjustment, maintenance, repair, or modification in any way by someone other than Luminess Air are excluded from coverage.
  • How can I register my warranty?
    Is normal wear and tear covered by warranty?

    Abuse and Misuse: Defects or damage that result from: (a) improper operation, improper electrical connection, storage, misuse or abuse, accident or neglect such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse and lost parts; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the product for commercial purposes or subjecting the product to abnormal usage or conditions; or (d) other acts that are not the fault of Luminess Air, are excluded from coverage.

    Items not covered: Standard wear-and-tear items not covered under this warranty include airbrush stylus parts such as gaskets, seals, o-rings, needle, retention tension spring, nozzle cap, throttle assembly, needle retention nut and air hose. Additionally, cosmetics or consumables are not covered.

  • Failure to Clean and Maintain: Customer must follow cleaning and maintenance instructions as provided in the instruction guide and DVD. Failure to properly clean the product will result in product working incorrectly, and may cause product failure, which is excluded from coverage under the manufacturer’s warranty.
  • Use of Non-Luminess Products or Accessories: The Luminess Air airbrush system is designed for operation using only Luminess Air certified products. Defects or damages resulting from the use of non-Luminess Air certified products or accessories are excluded from coverage and will void the warranty.
  • Unauthorized Service or Modification: All products must be installed and operated in accordance to the manufacturer’s recommended procedures and guidelines. Improper usage or installation could void this warranty. Defects or damages resulting from dismantlement, alteration, reverse-engineering, service, testing, adjustment, maintenance, repair, or modification in any way by someone other than Luminess Air are excluded from coverage.
  • Is normal wear and tear covered by
    warranty?

    Abuse and Misuse: Defects or damage that result from: (a) improper operation, improper electrical connection, storage, misuse or abuse, accident or neglect such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse and lost parts; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the product for commercial purposes or subjecting the product to abnormal usage or conditions; or (d) other acts that are not the fault of Luminess Air, are excluded from coverage.

    Items not covered: Standard wear-and-tear items not covered under this warranty include airbrush stylus parts such as gaskets, seals, o-rings, needle, retention tension spring, nozzle cap, throttle assembly, needle retention nut and air hose. Additionally, cosmetics or consumables are not covered.

  • Failure to Clean and Maintain: Customer must follow cleaning and maintenance instructions as provided in the instruction guide and DVD. Failure to properly clean the product will result in product working incorrectly, and may cause product failure, which is excluded from coverage under the manufacturer’s warranty.
  • Use of Non-Luminess Products or Accessories: The Luminess Air airbrush system is designed for operation using only Luminess Air certified products. Defects or damages resulting from the use of non-Luminess Air certified products or accessories are excluded from coverage and will void the warranty.
  • Unauthorized Service or Modification: All products must be installed and operated in accordance to the manufacturer’s recommended procedures and guidelines. Improper usage or installation could void this warranty. Defects or damages resulting from dismantlement, alteration, reverse-engineering, service, testing, adjustment, maintenance, repair, or modification in any way by someone other than Luminess Air are excluded from coverage.
  • How do I send my product in for repair?

    To obtain warranty service, contact Luminess Air for a pre-authorized WRA by calling 1-888-793-7474 or by writing to: Luminess Air, Attn: Customer Service Department at PO Box 630587, Houston, TX 77263-0587 or by sending an e-mail to help@luminessair.com. Shipping-in or -out costs are not covered by warranty. The customer is responsible for properly packaging the product, paying all shipping costs, loss, or damage to the product during shipping to Luminess Air’s warranty center, and any other taxes, fees or charges associated with transporting the product to an authorized facility. The customer shall also pay shipping and handling charges for return of serviced or replaced merchandise from Luminess Air as applicable. All return items for replacement must be returned to our third-party fulfillment processor at Luminess LP, 12802 Capricorn St., Stafford, TX 77477

    Will my product be repaired or replaced?

    If a defect occurs during normal residential usage in the United States, Luminess Air will, at its option, repair or replace the unit, or make appropriate adjustment; provided Luminess Air shall have no obligation to repair, or replace until the defective product has been returned to Luminess Air, along with a dated proof of purchase and a warranty return authorization (WRA).

    In no event shall the liability of Luminess Air exceed the purchase price of the product. Any replacement or repaired product is warranted for the remainder of the original warranty period or, if longer, 30 days after it is shipped to Customer.

    Who covers warranty shipping costs?

    If a defect occurs during normal residential usage in the United States, Luminess Air will, at its option, repair or replace the unit, or make appropriate adjustment, provided Luminess Air shall have no obligation to repair, or replace until the defective product has been returned to Luminess Air along with a dated proof of purchase and a warranty return authorization (WRA).

    In no event shall the liability of Luminess Air exceed the purchase price of the product. Any replacement or repaired product is warranted for the remainder of the original warranty period or, if longer, 30 days after it shipped to customer.