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LUMINESS COSMETICS - AirBrush Makeup System
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Frequently Asked Questions

  1. How does Luminess Air Airbrushing work?
  2. What makes Luminess Air better than liquid, mineral and powder makeup?
  3. What are the benefits of airbrushing with Luminess Air?
  4. I'm having a hard time matching my skin color, help Luminess Air!
  5. How long does Luminess Air makeup last?
  6. Can I use the Luminess Air Airbrush system everyday?
  7. What ingredients are in Luminess Air makeup?
  8. What results should I expect from using Luminess Air?
  9. Can I travel with my Luminess Air product?
  10. Does Luminess Air offer tutorials on learning how to airbrush?
  11. Does the Luminess Air product work on all skin types and tones?
  12. Can I use other products with my Luminess Air system?
  13. Does Luminess Air offer a warranty?
  14. How often should I clean my Luminess Air stylus?
  15. I just received my Luminess Air system and can't achieve my desired look, help!
  16. Does Luminess Air offer different payment methods if I cannot afford to pay all at one time?
  17. When can I expect my Luminess Air product to be shipped and delivered?
  18. What type of payments does Luminess Air accept?
  19. How can I contact Luminess Air?
  20. Does Luminess Air ship internationally?
  1. How does Luminess Air Airbrushing work?

    Airbrush makeup is sprayed on the face or body through the Luminess Air stylus as a fine mist of color that gently covers the skin, giving the appearance of a flawless complexion. Spraying micro-dots of Luminess Air makeup on the surface of the face looks more natural than traditional makeup because it glides smoothly over your skin's surface and doesn’t exaggerate your pores. This process allows the Airbrush makeup to conceal while enabling your skin to breathe.

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  2. What makes Luminess Air better than liquid, mineral and powder makeup?

    Traditional foundations can look obvious, caked-on and always feel like you are wearing makeup. Airbrush makeup leaves a light, seamless blend of color over the skin, creating the illusion of a perfect face while allowing your true skin tone to show through. The ability to mix Luminess Air Airbrush foundation colors for individual custom blends is unsurpassed, resulting in the most natural look that will cover any of your skin imperfections. Our product is also natural, mineral and water based and completely oil-free.

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  3. What are the benefits of airbrushing with Luminess Air?
    • Get the most delicate flawless finish
    • Very hygenic, hands and brushes never touch face
    • Minimizes the look of wrinkles and fine lines
    • Light to maximum coverage
    • Gives the look of beautiful young skin
    • Feels like you dont have makeup on
    • The look of blemishes, age spots, redness, large pores and acne can be softened or appear to vanish
    • Exact foundation color match only possible through airbrush
    • Great on face and body
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  4. I'm having a hard time matching my skin color, help Luminess Air!
    This is a simple fix in six easy steps!
    1. Please locate all of the foundation shades within your starter kit.
    2. Shake all the bottles extremely well for a minimum of 30 seconds before your first application; this will ensure you receive the best result from your airbrush makeup.
    3. Please test each of the shades on your forearm (Skin on the forearm tends to be a very close match to your face); spray a light stripe on your skin to reveal the color.
    1. Select the closest shade to your current skin tone. If your skin shade is not an exact match, don’t worry! A close shade will become very exact when airbrushed!
    2. Place 4-6 drops of the selected shade into the airbrush cup.
    3. Gently begin to spray product onto your face using a circular motion. It's important to remember that you should spray a light, delicate coat of product on your skin. Never pull the airbrush throttle all the way back unless you are cleaning out your stylus. Pull any further and you will produce a very thick unattractive coat. Go light with your coverage and then re-coat 1 to 3 additional times or until your desired results are achieved.
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  5. How long does Luminess Air makeup last?

    Luminess Air is a high performance cosmetic which is rated to last for more than 10 hours. If you feel your makeup does not last as long as you have expected, consider the following: Is your face clean and product free before application? If not, Luminess Air foundation will not properly bond with your skin. Are you applying a single heavy application vs. a few fine coats? IMPORTANT- The longest applications tend to result from fresh clean, skin.

    Never apply heavy coats. A single heavy coat will have a 1/4 fractional life compared to 2 or 3 light coats which will easily last 10+ hours or overnight.

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  6. Can I use the Luminess Air Airbrush system everyday?

    The Luminess system is designed for everyday use. It is simple enough to use for an everyday look, or easy to glam up for a night on the town.

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  7. What ingredients are in Luminess Air makeup?
    Foundation Ingredients:
    Completely oil-free, water based, mineral based, fragrance free, talc free, features vitamin E antioxidants, oil PCA (oil-free) based humectants to help leave the skin naturally moist. Detailed ingredients: purified water, minerals, glycerin, stearic acid, phenoxyethanol, butylenes glycol, potassium sorbate, disodium EDTA, lecithin, o-cymen-5-ol, triethaolamine, glycerol sterate, peg-100, olive PCA.
    Blush Ingredients:
    Completely oil-free, water based, mineral based (including mica and iron oxides). Detailed ingredients: purified water,
    minerals, glycerin, stearic acid, phenoxyethanol, butylene glycol, potassium sorbate, disodium EDTA, lecithin, o-cymen-5-ol, triethaolamine, glyceryl sterate, peg-100, may contain red 30.
    Bronzers/Shimmers Ingredients:
    Completely oil-free, water based, mineral based (including mica and iron oxides). Detailed ingredients: purified water, minerals, glycerin, stearic acid, phenoxyethanol, butylene glycol, potassium sorbate, disodium EDTA, lecithin, o-cymen-5-ol, triethaolamine, glyceryl sterate, peg-100, olive PCA.
    Moisturizer Ingredients:
    Completely oil-free, water based, fragrance free, pigment free, mineral based (including mica and iron oxides). Detail ingredients: purified water, minerals glycerin, stearic acid, phenoxyethanol, butlene glycol, potassium sorbate, disodium EDTA, lecithin, o-cymen-5-ol, triethaolamine, glyceryl sterate, olive PCA.
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  8. What results should I expect from using Luminess Air?

    The results you should expect with Luminess Air will be unlike anything else you have ever experienced. Our goal is to provide the best possible product and service, so we have created the most premium airbrush products out there on the market. Not only do we use fabulous ingredients, which leave your skin silky smooth and natural throughout the day, but we make our products available at a price you can afford.

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  9. Can I travel with my Luminess Air product?

    Our Luminess products are lightweight and easily transportable for travel. The Luminess Air system is also permitted as a carry on item. *Remember all airports are different and security may vary. Please call in advance to check with your airline carrier.

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  10. Does Luminess Air offer tutorials on learning how to airbrush?
    Learning how to airbrush is simple, but don't be discouraged if you don't get it perfect the first time around. Dispense 4-6 drops of product within your stylus cup and you're ready to go! When applying your product, make sure to hold your stylus like you would hold a pen. Next, lightly pull back on your trigger to apply the product onto your face. When first starting out it is also helpful to spray product onto a piece of paper to see exactly where you are spraying and how hard you need to pull back to achieve your desired result! Remember, less is more with Luminess, so apply a light layer, let dry for 5 seconds and then continue to build upon your coverage until your desired look is achieved.
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  11. Does the Luminess Air product work on all skin types and tones?

    Luminess Air is perfect for everyone, no matter what your skin type (dry, combination or oily) or color, we have foundation that will work for you and your desired finish! We guarantee that you will find your perfect color match and with our mineral & water based product, Luminess will never clog your pores unlike conventional makeup. Luminess Air is dermatologist tested and recommended and promotes healthy skin hygiene.

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  12. Can I use other products with my Luminess Air system?

    Luminess Air is designed to be used with Luminess cosmetics only. Using other products in your system is not recommended as this will invalidate the Luminess standard warranty.

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  13. Does Luminess Air offer a warranty?

    The Luminess Air system has a one year manufacturer’s warranty.

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  14. How often should I clean my Luminess Air stylus?
    Your stylus does not have to be cleaned between each color application, but once you're done putting on all of your makeup, it should be rinsed out thoroughly. This will ensure the best possible makeup application!
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  15. I just received my Luminess Air system and can't achieve my desired look, help!
    You should apply extra coverage under your eyes to eliminate the appearance of dark circles. Huge Hollywood Secret- coverage is like camouflage! We always suggest a natural glowing look over a harsh caked-on look. Instead of baking on a thick coat, apply multiple layers one at a time. It is better to build up a few delicate layers instead of one thick coat!
    Try the following strategies and we guarantee you will be pleased!
    1. Use a light water-based concealer under your eye to conceal any dark circles.
    2. Gently apply light transparent coats of foundation over your blemish areas, and cover the blemish no more than 20%. If you can’t see your blemish anymore, then you have applied too much makeup! Please correct.
    3. Now apply a single delicate even coat all over your face and neck. Wait 10 seconds and repeat Step 3 until you have achieved your desired look. We always recommend to keep checking the coverage in your mirror between coats.
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  16. Does Luminess Air offer different payment methods if I cannot afford to pay all at one time?

    The Luminess system is available on a 30 day trial option which is followed by monthly payments to pay for the remainder of the system after the 30 days. Prices vary depending on the system purchased.

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  17. When can I expect my Luminess Air product to be shipped and delivered?

    All orders with standard shipping are shipped between 2–6 weeks after receiving the order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional Rush shipping are shipped within 7–10 business days. Consumers can expect an average of 2–10 days to receive delivery after order is shipped from our facility.

    Contact us if you have not received your product within the respective applicable delivery time.

    *These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 2–6 weeks. These regular shipping weeks may vary during "high volume days" such as holidays by up to two weeks earlier or two weeks later than estimated.

    Refused Delivery
    Customers will be responsible for all charges associated with shipping and handling plus a minimum 25% re-stocking fee if order is refused.

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  18. What type of payments does Luminess Air accept?

    We accept payment by MasterCard, Visa, Discover and American Express. Payment may also be made by using your debit card, check or money order. Check by phone payments must be made for the full purchase price plus any applicable S&H (plus additional amounts for accessories). If you wish to send a cashier check, money order or check payment, please make payment payable to:

    LUMINESS Direct LLC
    PO Box 2655
    Stafford, Texas 77477-2655

    Check by phone payments will be processed within seven (7) days of purchase date. Trial offers are not allowed under this mode of payment; however, all purchases are still offered 30-day money back guarantee privileges. A one-time Electronic Fund Payment of full price plus any applicable S&H can be made over the phone with the customer’s verbal authorization. Please allow up to twenty-one (21) business days for payment approval on check by phone orders.

    Checks are accepted only upon the condition that customer agrees that if any check is returned unpaid, Luminess Air™ may then debit customer’s checking account for that amount of the check, plus a processing fee (and any other applicable fee), as permitted by state law. NSF transactions will be charged an additional $25 NSF fee on every additional attempt to clear funds. All checks and E-Checks transactions are processed electronically.

    Collection Fees And General Payment Items
    Customer is responsible for all collection related and attorney fees. Late payment fee of $29.00 per missed or declined installment may apply for processing fees and a finance charge of 1 and 1/2% per month interest fee will apply. Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. Balance can be transferred or sold to third party factor or financial institution. Multi-payment customers with declined electronic or credit card payments may incur late payment fees of $29 per payment due, interest, collection and attorney fees. Luminess Direct LLC is not responsible for NSF or overdraft bank fees from customer’s bank. A 25% non-refundable restocking fee will be levied on all refused packages.

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  19. How can I contact Luminess Air?

    You may reach us at our Customer Service Department by dialing toll-free 1-888-793-7474. Our hours of operation are Monday-Friday 8:30AM to 5:30PM Central Standard Time. You can also send us an email at .

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  20. Does Luminess Air ship internationally?

    A 30 day money back guarantee offer is available to USA and Canada customers only. All international sales are considered final and cannot be returned. Cancellation of packages which have already been shipped is not allowed. Refused packages will result in restocking fees and both sending and returning shipping/handling/ processing charges. International packages will be assessed international delivery fees and person in shipping information will be responsible for paying any applicable tariff/duty as we do not collect such charges before shipping product. All international orders are shipped within 3 business days of receiving the order and delivery may be delayed due to customs and local government laws for importing goods are applicable. Rush delivery may be subject to availability.

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MONEY-BACK
GUARANTEE

30 Day Money back
Guarantee

Free Shipping
Free Support
One Year Warranty
Extended Warranty

Customer Care

FACTS ABOUT
AIRBRUSH MAKEUP

Unbeatable Coverage
Non-comedogenic
Hypo-allergenic
Fragrance Free
Water Based
Lasts 12 hours
Paraben Free
Dermatologist Recommended
For all skin types & sensitive skin
Never tested on animals

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Copyright © 2006-2014 Luminess Direct LLC. All rights reserved. Offer subject to change or cancellation at any time. Luminess Direct is not responsible for pricing or other errors. Free shipping on all orders over $50. Made in the USA.