Thank you for visiting the Luminess Air (the “Company”) web site. Please
review the following terms of use that govern the purchase and use from this
site. The use of this site constitutes to be bound by the following terms
of use as set below:
The Luminess Air website along with all content
including all graphics, images, text, copy and icons are service marks,
trademarks and trade dress of the Company may not be used in connection with
any product or service that is not offered by the Company in any manner that is
likely to create confusion with customers or vendors in any way shape or form
that discredits, mimics or emulates the Company. All content on this site
are protected under US copyright Laws. All content, including graphics,
icons, text, images are the property of Luminess LP. Any duplication,
reproduction of any content from this website or from our packaging including
the photographic use of our products, trademarks, logos, literature without the
prior written approval of the Company is strictly prohibited.>
Luminess Air has made reasonable effort to emulate
shade of color cosmetics; however, the accuracy of color reproduction that you
see on your screen or paper print will depend on the color accuracy and
calibration of your viewing medium and we cannot guarantee that all colors will
be represented with full accuracy.
Try the Luminess Air Airbrush system for a complete 30
days. If you are not completely satisfied with the results then return
the product for a complete refund of purchase price less initial 30 day trial cost and
shipping/handling charges. Please review Return policy for additional information.
If you find the foundation shades received to be too light or too dark then you
may contact the Luminess Care department for a replacement kit one time free of
cost by calling 1-866-914-4148. Canada customers call 1-877-749-5777.
Standard warranty covers the parts and labor for 1year from the date of
purchase. Product must be assembled and used as per the directions
provided in product instruction guide and introduction DVD as found in
original package. Customer must only use Luminess Air cosmetics in
airbrush system. The use of any cosmetics other than Luminess Air
Airbrush cosmetics will void manufacturer's warranty. Follow cleaning and
maintenance instructions as provided in instruction guide and DVD; the failure
to maintain cleaning practice will result in product working incorrectly and or
cause failure of product which will not be covered under manufacturer’s
warranty. Any modification to the Luminess Air airbrush system may also
result in the termination of manufacturer's warranty.
In the event product fails, refer to your user's guide and instructional
DVD. If failure can not be rectified then contact our Luminess Air
Customer Care department during our business hours and one of our
representatives will gladly assist you in troubleshooting failure. In the
event that product can not be rectified y our agent then we will provide user
with a replacement authorization instruction on how to send product to Luminess
LP for replacement or repair. Customer is responsible for all shipping
and handling cost associated with warranty repair or replacement. Include
a copy of original packing list an a detailed letter explaining any trouble you
may be experiencing when returning items to us for warranty issues. All
returns items for replacement must be returned to our third party fulfillment
processor at:
During the warranty period Luminess Cosmetics will repair, at its option, replace at no charge, all non
deemed wear-and-tear components that prove to be defective, provided that system is returned to our
warranty repair center with a pre-authorized warranty return authorization (WRA) by calling our customer
service center toll-free 1-877-749-5777 (Continental USA). The warranty does not apply if the system has
been damaged by accident, modification, misuse, parts have been lost or has been contaminated by
non Luminess airbrush cosmetics. The warranty period shall begin at the date of purchase or from the
date of shipment to the buyer, whichever occurs first. A properly completed Warranty Registration Card
must be received by Luminess within 90 days from the date of purchase to initiate coverage under the
warranty. Standard term for manufacturers warranty cover the parts and labor for 1 year. Shipping in or
out costs are not covered by warranty. No other expressed or implied warranty is given by Luminess Air.
Warranty does not apply to rubber hose, stylus needle, cosmetics or consumables.
We will gladly accept any return within the 30 day
trial period, provided the item is in new or like-new condition. The 30 Day
money back guarantee applies to purchase price and excludes money paid for 30
day trial (rent to try) cost and paid s/h. You will need to contact the Luminess
Customer Care at 1-866-914-4148 and request at Return Authorization
number (RA#)
. Mark this number on the package when returning. ALL RETURNS ARE VARIFIED FOR
RA#. Any package missing a RA# will be refused and returned to sender at
sender’s expense. A package must be received in our return processing facility
within the 30 day trial period which began on the date the product was
delivered or within ten business days after RA# was issued, which ever is
later. Packages containing expired RA#s may be refused and returned to sender
at sender’s expense. Return packages must be post marked within five (5)
business days of the RA# issue date. Merchandise received seven (7) days past
RA expiration date will be subjected to a 25% re-stocking fee of full purchase
price. RETURNS RECEIVED 14 DAYS AFTER THE RA# ISSUE DATE WILL BE REFUSED AND
RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds are issued after
product is received and inspected. Refunds are not issued at time of issuance
of return authorization.
Customers on the Trial Pay Offer will not be billed additional monthly
installment(s) as long as the goods are received before the next applicable
installment payment. If you are charged any additional monthly payments
and merchandise is returned within the 15 days after the issuance of return
authorization date, you will be refunded any additional payments.
DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION
NUMBER. This number can be obtained by contacting our Customer Service Team at
1-866-914-4148 from Monday to Friday during business hours of 8.30 AM to 5.30
PM Central time. Canada customers call 1-877-749-5777.
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All items must be returned in their original packaging along with all
accessories, parts, and instructions manuals/dvd(s) that were shipped with your
original order.
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Returns received without original packaging will be charged up to a $25
restocking fee per unit
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Luminess Air assumes no responsibility for merchandise damaged by carrier
transporting and delivering returned merchandise
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Returns received with damaged merchandise may be denied refund and customer may
be held responsible to pay full value of product if balance exists on account
for merchandise.
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Returns with missing parts will be charged a flat $25 incomplete return fee per
unit
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RETURN PERIOD- Our 30-day return policy starts from the day your product is
received and expires 35 days from the date we actually ship product to you
initially.
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A Return Authorization number must be obtained in the 30 day return period as
mentioned above.
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Returns must be received at our facility in 10 days of when the Return
Authorization number is generated and given to you by phone.
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The initial trial shipping, handling and processing costs is non-refundable.
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You will be responsible for paying all return shipping to deliver product to
our facility
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Allow up to 8 weeks for return to appear on your credit card statement. (If you
do not see your return amount appear on your statement after up to 8 weeks,
contact us (1-866-914-4148) immediately before calling your credit card
company).
Send all returns via a shipping method that can be tracked with a proof of
delivery or confirmed (UPS/ FedEx / USPS Priority mail), insurance is
recommended, send to:
Along with your return please be sure to include the
following:
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Your order number, Return Authorization number, your complete name, address,
phone number and email address along with original packing slip.
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Please have Return Authorization number on package. If it is received and it
does not meet our return policy we will not issue you a refund and the package
may be returned to you at your cost.
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A detailed explanation regarding your reason for returning the items.
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Information about whether you would like a refund or a replacement.
The Luminess Air Club offers the convenience of having
refills of your Luminess Air cosmetics delivered to your door steps in a timely
and automatic manner. You will receive your two shades ever so often as
agreed; product will be delivered to your address. All you pay is $24.00
per month or as agreed. Delivery cycles can be changed at any time by
contacting Luminess Care at 1-866-914-4148. Canada customers call 1-877-749-5777.
We accept payment by Master Card, Visa, Discover and
American Express. Payment may also be made by using your debit card,
check or money order. Checks by phone payments must be made for the full
purchase price plus any applicable S&H (plus additional amounts for accessories). If you
wish to send a cashier check, money order or check payment, please make payment
payable to:
Check by Phone payments will be processed with seven
(7) days of purchase date. Sorry, no $29.95 trial offers are allowed under this
mode of payment; however, all purchases are still offered 30 day money back
guarantee privileges. A one time Electronic Fund Payment of full price plus any applicable S&H can be made
over the phone with the customer’s verbal authorization. Please allow up to
twenty-one (21) business days for payment approval on Check by Phone orders.
Checks are accepted only upon the condition that
customer agrees if any check is returned unpaid, Luminess Air may then debit
customer’s checking account for that amount of the check, plus a processing fee
(and any other applicable fee), as permitted by state law. NSF
transactions will be charged an additional $25 NSF fee on every additional
attempt to clear funds. All checks and E-Checks transactions are
processed electronically.
An additional Fuel Surcharge may be added to your
shipping and handling if needed without any notification. Fuel surcharge will
equal an additional 5% of the shipping & handling portion of your order.
All orders with regular shipping are shipped between 2
and 6 weeks* after receiving order (start order date). Start Order dates are
calculated from the first weekday after order is called in or ordered via
website. Orders with optional Rush shipping are shipped within 7- 10 business
days. Consumers can expect an average of 2 to 10 days to receive delivery after
order is shipped from our facility.
Contact us if you have not received your product
within respective applicable delivery time.
*These are estimated good faith dates and may vary in accordance with the volume
of orders and volume of product being shipped. Regular shipping is 2-6 weeks.
These regular shipping weeks may vary during “high volume days” such as
holidays by up to two weeks earlier or two weeks later than estimated.
Customers will be responsible for all charges
associated with shipping and handling on return postage and a minimum 25%
re-stocking fee on full purchase price will be assessed to receive and
reprocess your order. Refused packages will not automatically stop us
from making additional installment payments if applicable.
Initial 30 day trial cost plus shipping and handling charges are not
refundable. Refunds on authorized returned trial offer product will be
processed within 30 days of receiving returns. Allow up to 8 weeks for return
to appear on your credit card statement. (If you do not see your return amount
appear on your statement after up to 8 weeks, contact us IMMEDIATELY
(1-866-914-4148) before calling your credit card company as this
will expedite claims). Partial or no refunds may apply if product is received
incomplete or returned after RA# allowable date. Customer who originally paid
by Check by Phone or by electronic check withdrawal will be issued a refund
check within four (4) weeks of us receive and approving return.
Customer must be able to provide P.O.D. (proof of
delivery) that returned product was actually received by our returns facility
in the circumstance that no refund is issued because we are unable to identify
that return was ever received at our facility.
Customers opting to pay with our multi-payment method
will be billed in the following manner: Trial offer charge
plus shipping and handling will be charged at the time of
order. Any additional accessories, rush shipping fees, and additional
product will also be billed immediately along with the trial and s/h fees
Then customer will be automatically billed first installment after 30 days from
order date and then subsequent installments in 30 day increments until full
balance if paid-off in full. Number of installments and installment
amount will depend on agreed offer and acceptance of additional accessories and
or continuity programs if applicable.
We are not responsible for any over draft fees from your bank or credit card company.
Customer is responsible for all collection and
attorney fees in the event unpaid balance has to be collected by a third
party collection service. Notify us immediately if your credit card
information changes, especially if you are on a payment program with a future
outstanding balance. Balance can be transferred or sold to third party
factor or financial institution.
Multi-payment customers with bounced electronic or
credit card payments may incur late payment fees, interest and collection
charges. A 25% non-refundable restocking fee will be levied on all refused
packages. CUSTOMER SERVICE HOURS: Monday to Friday 8:30 AM to 5:30 PM Central
Time